TERMS AND CONDITIONS
Effective Date: April 29, 2025
Welcome to The Balloon Guy website (the “Site”), operated by The Balloon Guy LLC (“we,” “us,” or “our”). By accessing or using our Site, booking our services, or purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. USE OF OUR WEBSITE
You agree to use our Site for lawful purposes only. You may not use our website to engage in any conduct that is harmful, unlawful, or violates the rights of others.
2. SERVICES OFFERED
The Balloon Guy provides luxury balloon decor, entertainment services (including balloon twisting, face painting, caricature art, magic), and delivery of balloon bouquets.
We reserve the right to modify or discontinue any service at any time without notice.
3. BOOKINGS, CANCELLATIONS & RESCHEDULING
- Booking Requirements:
- Minimum decor order: $300 plus delivery.
- Full-Service Luxury Balloon Decor: Budgets of $1,000+ plus setup.
- Bookings are only confirmed once a signed agreement and deposit are received.
- All Sales Are Final:
- We do not allow cancellations or refunds under any circumstances.
- Once a service or product is purchased, it is considered final and non-refundable.
- Rescheduling:
- Requests to reschedule are subject to availability and solely at our discretion.
- Additional fees may apply for rescheduling, depending on notice given and resource availability.
- Force Majeure:
- We are not liable for delays or disruptions caused by events outside our control, such as weather, natural disasters, or emergencies.
4. PAYMENTS
- Full payment must be made prior to any service, delivery, or event.
- We accept major credit cards and secure online payments.
- Late payments may incur fees and may result in cancellation of services without refund.
5. DELIVERY TERMS
- Delivery fees start at $100 and vary based on distance, timing, and complexity.
- Service levels include:
- Front Door Delivery – Drop-off only.
- On-Site Setup – Placement of decor within your event space.
- Full Installation – Includes mounting, hanging, or extensive decor builds and venue coordination.
- Clients are responsible for ensuring easy access, accurate addresses, and venue readiness.
6. BALLOON CARE & LIABILITY
- Balloons are sensitive to sun, wind, heat, cold, and improper handling.
- Once delivered or installed, The Balloon Guy is not responsible for any popping, deflation, or damage due to environmental conditions or misuse.
- Outdoor decor carries inherent risk; clients accept this when choosing an outdoor installation.
7. RETURNS & REFUNDS
- We do not accept returns or offer refunds on any products or services.
- All purchases — including balloon decor, balloon bouquets, and entertainment services — are final.
8. INTELLECTUAL PROPERTY
All images, logos, content, and branding on this Site are the property of The Balloon Guy LLC. No part may be copied, reproduced, or distributed without our express written consent.
9. PRIVACY POLICY
By using this Site, you consent to the collection and use of your data as described in our Privacy Policy. We do not sell or rent your personal information.
10. LIMITATION OF LIABILITY
To the fullest extent permitted by law, The Balloon Guy shall not be liable for any incidental, indirect, or consequential damages arising from use of our Site or services.
11. MODIFICATIONS TO TERMS
We may update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of those updates.
12. GOVERNING LAW
These Terms shall be governed by the laws of the State of California.
13. CONTACT US
For questions or concerns, please contact us at: