TERMS AND CONDITIONS
Effective Date: April 29, 2025
Welcome to The Balloon Guy website (the “Site”), operated by The Balloon Guy LLC (“we,” “us,” or “our”). By accessing or using our Site, booking our services, or purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. USE OF OUR WEBSITE
You agree to use our Site for lawful purposes only. You may not use our website to engage in any conduct that is harmful, unlawful, or violates the rights of others.
2. SERVICES OFFERED
The Balloon Guy provides luxury balloon decor, entertainment services (including balloon twisting, face painting, caricature art, magic), and delivery of balloon bouquets.
We reserve the right to modify or discontinue any service at any time without notice.
3. BOOKINGS, CANCELLATIONS & RESCHEDULING
- Booking Requirements:
- Minimum decor order: $300 plus delivery.
- Bookings are only confirmed once payment is received.
- All Sales Are Final:
- We do not allow cancellations or refunds under any circumstances.
- Once a service or product is purchased, it is considered final and non-refundable.
- Rescheduling:
- Requests to reschedule are subject to availability and solely at our discretion.
- Additional fees may apply for rescheduling, depending on notice given and resource availability.
- Force Majeure:
- We are not liable for delays or disruptions caused by events outside our control, such as weather, natural disasters, or emergencies.
4. PAYMENTS
- Full payment must be made prior to any service, delivery, or event.
- We accept major credit cards and secure online payments.
- Late payments may incur fees and may result in cancellation of services without refund.
- All sales are final. There are no refunds.
5. DELIVERY TERMS
- Delivery fees start at $100 and vary based on distance, timing, and complexity.
- Service levels include:
- Front Door Delivery – Drop-off only.
- On-Site Setup – Placement of decor within your event space.
- Full Installation – Includes mounting, hanging, or extensive decor builds and venue coordination.
- Clients are responsible for ensuring easy access, accurate addresses, and venue readiness.
6. BALLOON CARE & LIABILITY
- Balloons are sensitive to sun, wind, heat, cold, and improper handling.
- Once delivered or installed, The Balloon Guy is not responsible for any popping, deflation, or damage due to environmental conditions or misuse.
- Outdoor decor carries inherent risk; clients accept this when choosing an outdoor installation.
7. RETURNS & REFUNDS
- We do not accept returns or offer refunds on any products or services.
- All purchases — including balloon decor, balloon bouquets, and entertainment services — are final.
8. INTELLECTUAL PROPERTY
All images, logos, content, and branding on this Site are the property of The Balloon Guy LLC. No part may be copied, reproduced, or distributed without our express written consent.
9. PRIVACY POLICY
By using this Site, you consent to the collection and use of your data as described in our Privacy Policy. We do not sell or rent your personal information.
10. LIMITATION OF LIABILITY
To the fullest extent permitted by law, The Balloon Guy shall not be liable for any incidental, indirect, or consequential damages arising from use of our Site or services.
11. MODIFICATIONS TO TERMS
We may update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of those updates.
12. GOVERNING LAW
These Terms shall be governed by the laws of the State of California.
13. TEXT MESSAGING AND PHONE CALL CONSENT
By providing your phone number through our website, booking system, or any other communication channel, you expressly consent to receive SMS/text messages and phone calls from The Balloon Guy LLC and its authorized agents regarding your bookings, appointments, promotions, service updates, and follow-ups. These communications may be sent using automated technology or pre-recorded voice messages. Consent is not a condition of purchase. You can opt out of text messages at any time by replying STOP. Standard messaging and data rates may apply, depending on your mobile carrier.
14. DESIGN & ARTISTIC INTERPRETATION
All balloon designs and decor pieces created by The Balloon Guy are works of art and are subject to artistic interpretation. While we always strive to honor client preferences, themes, and inspiration photos, every piece is custom and may vary slightly in scale, proportion, color, and execution due to creative discretion and material availability.
By booking our services, clients acknowledge and accept that:
- Creative decisions will be made to best suit the event space, weather conditions, and visual impact.
- Final design outcomes may not exactly replicate sketches, inspiration images, or prior work.
- Disappointment based on subjective expectations — including size, scale, or aesthetic — does not constitute grounds for a refund, redesign, discount, or redo.
- All sales are final. Our goal is always to exceed expectations and deliver work that reflects our highest standards of artistry and excellence.
15. RESPECT & CONDUCT
At The Balloon Guy, we believe in kindness, professionalism, and creating joyful experiences — not only for our clients but also for our team. We expect all clients, guests, vendors, and collaborators to treat our artists, installers, and staff with respect and courtesy at all times.
We reserve the right to:
- Leave a job site immediately,
- Cancel or terminate a contract, or
- Decline to fulfill or continue services
if any member of our team is subject to harassment, discrimination, verbal abuse, unsafe conditions, or any form of mistreatment — without refund or liability.
Our work thrives on positivity and mutual respect. Let’s create something beautiful together.
16. CONTACT US
For questions or concerns, please contact us at: